The ISG Digital Business Summit is an annual event that brings together industry leaders, experts, and innovators to discuss the latest trends and advancements in digital business. This year’s summit, set to take place on October 14-15 in Chicago, will focus on one of the most talked-about topics in the business world: artificial intelligence (AI) and its impact on customer experience (CX).
With AI technology rapidly evolving and becoming more integrated into our daily lives, it’s no surprise that businesses are looking for ways to leverage its capabilities to enhance their CX strategies. The ISG Digital Business Summit aims to provide a platform for these discussions and offer insights into how AI can transform CX.
The two-day event will feature keynote speeches from top executives at leading companies such as Google Cloud, IBM Watson Customer Engagement, Microsoft Dynamics 365, Salesforce Einstein AI, and many others. These speakers will share their experiences with implementing AI solutions in their organizations and how it has impacted their CX efforts.
In addition to keynote speeches, there will be panel discussions covering various aspects of AI-driven CX. Topics include leveraging chatbots for customer service automation; using predictive analytics for personalized marketing; utilizing virtual assistants for sales support; integrating voice recognition technology into call centers; among others.
Attendees can also participate in interactive workshops where they can learn about best practices for implementing AI technologies within their own organizations. These workshops will be led by experienced professionals who have successfully implemented AI solutions in different industries.
One of the highlights of this year’s summit is the “AI Showcase,” where attendees can see live demonstrations of cutting-edge AI technologies from various vendors. This showcase provides a unique opportunity for businesses to explore different options available in the market and find potential partners or solutions that align with their specific needs.
Apart from learning about the latest developments in AI technology, attendees will also have ample networking opportunities throughout the event. They can connect with like-minded individuals who are passionate about leveraging AI for CX and exchange ideas, experiences, and insights.
The ISG Digital Business Summit is not just limited to businesses looking to implement AI solutions. It also caters to those who are interested in learning more about the technology and its potential impact on the future of CX. The event offers a great opportunity for individuals from various backgrounds, including marketing, sales, customer service, IT, and others, to gain valuable knowledge and stay ahead of the curve.
In addition to all these exciting sessions and activities at the summit itself, attendees will also have access to exclusive research reports on AI-driven CX trends by ISG experts. These reports provide in-depth analysis and insights into how organizations can leverage AI technologies effectively for their CX strategies.
The ISG Digital Business Summit has gained a reputation as one of the most informative events in the digital business space. With its focus on exploring AI’s impact on CX this year, it promises to be even more insightful than ever before.
So mark your calendars for October 14-15 and join us at the ISG Digital Business Summit in Chicago! Don’t miss out on this fantastic opportunity to learn from industry leaders about how you can use AI technology to enhance your organization’s customer experience efforts.
ISG Digital Business Summit To Explore AI’s Impact On CX
