The use of artificial intelligence (AI) in the workplace is becoming increasingly common, and it’s no surprise that employers are looking for ways to leverage this technology to improve their operations. A new study conducted by researchers at the University of California, Berkeley has shed light on how AI can be used to benefit both employees and employers alike.
The study looked at a large retail chain with over 1,000 stores across the United States. The company had recently implemented an AI-based system designed to help managers make better decisions about staffing levels in each store. The system was able to analyze data such as customer traffic patterns and employee availability in order to determine when additional staff were needed or when existing staff could be reassigned elsewhere.
Surprisingly, the results showed that not only did this system lead to improved efficiency for the company overall, but it also had a positive impact on new workers who joined after its implementation. Specifically, these new hires experienced higher job satisfaction than those hired before the AI system was put into place due largely to increased autonomy and flexibility afforded by having fewer direct supervisors overseeing them. This suggests that AI systems can actually create more meaningful work experiences for employees while still providing cost savings for companies through improved operational efficiency.
In addition, researchers found that there were other benefits associated with using an AI-based staffing model such as reduced labor costs and improved customer service ratings from customers who interacted with well-staffed stores staffed according to their needs rather than arbitrary numbers set by management teams without access to real-time data analysis capabilities provided by AI systems like those studied here.
Overall, this research provides valuable insight into how businesses can use AI technologies responsibly while still reaping tangible rewards from doing so – namely happier employees and greater operational efficiencies leading directly towards increased profitability margins over time if managed correctly..
|The first study of AI in the workplace finds a surprising benefit for new workers|Technology|Quartz