As technology advances, Artificial Intelligence (AI) bots are becoming more and more prevalent in our lives. AI bots can be found everywhere from customer service to medical diagnosis. People expect these AI bots to be competent and able to do the job they were designed for, but there is a line that people don’t want them to cross: being too humanlike.
When it comes to customer service, people want an AI bot that can answer their questions quickly and accurately without having any of the traits associated with humans such as emotions or empathy. People don’t want an AI bot that will try to sympathize with them or make small talk; they just want answers. This is why many companies have opted for chatbots instead of live customer service representatives — because chatbots are efficient and cost-effective while still providing customers with the information they need.
In terms of medical diagnosis, people also prefer not having a humanlike AI bot making decisions about their health care needs. While some may argue that having an AI bot with empathy would help patients feel more comfortable discussing sensitive topics like mental health issues, most people would rather have a machine provide accurate diagnoses based on data than one trying to understand how someone feels emotionally about their situation.
Overall, when it comes to using AI bots in everyday life, people expect competence but not necessarily humanity from them. They want machines that can get the job done without crossing into territory where humans should remain in control — like making decisions regarding healthcare or understanding complex emotional situations. As long as these expectations are met then everyone should benefit from this new technology! |People expect AI bots to be competent but do not want them to be humanlike|Technology|Star Tribune