The IT-BPM industry is witnessing a surge in demand for Artificial Intelligence (AI) and Chatbot pilots. This trend has been observed across the globe, with many companies looking to leverage AI technologies to improve customer experience and automate their processes.
In recent years, AI technology has become increasingly popular among businesses of all sizes due to its ability to provide cost savings, improved efficiency, and enhanced customer service. The use of chatbots can help reduce costs associated with manual labor by automating mundane tasks such as responding to customer inquiries or providing product information. Additionally, they can be used for more complex tasks such as helping customers make decisions about products or services based on their preferences.
The increasing popularity of AI technology has led many IT-BPM firms to explore the potential benefits that it could bring them. As a result, there have been an increasing number of requests from these firms for pilot projects involving AI and chatbot technologies. These pilots are designed to test out how well the technology works in real world scenarios before investing further resources into developing it further or deploying it at scale within their organization.
One example of this is Infosys’s ‘InfyMe’ project which was launched earlier this year as part of its digital transformation initiative. The project involves using natural language processing (NLP) algorithms combined with machine learning techniques in order to create an intelligent virtual assistant capable of understanding human conversations and providing relevant responses accordingly. Through this pilot program, Infosys hopes that they will be able to gain insights into how best they can utilize AI technologies within their own business operations going forward while also improving customer experiences through better engagement capabilities enabled by the virtual assistant platform itself .
Other major players in the IT-BPM space have also started exploring similar initiatives involving AI & Chatbot technologies including Wipro Limited who recently announced plans for launching a new artificial intelligence powered chatbot called ‘Wipro Genie’ later this year which will enable customers access personalized services through voice commands given via mobile devices or computers connected over internet networks like Wi-Fi hotspots etc.. Similarly TCS too has initiated several pilot programs related towards leveraging advanced analytics & machine learning techniques along with NLP algorithms so as develop automated systems capable enough handling various types queries raised by customers without any human intervention whatsoever .
Overall ,the growing interest amongst IT-BPM firms towards utilizing Artificial Intelligence & Chatbot Technologies clearly indicates that we are now entering into a new era where machines would soon start taking up most mundane yet important tasks thereby freeing up humans from doing repetitive jobs allowing them focus on more creative aspects instead . It remains interesting see what other innovative applications come out next few months time frame but one thing sure that adoption rate these cutting edge solutions only increase exponentially hereonwards leading us towards much smarter future ahead !
The Economic Times
